Terms and Conditions

This website is operated by The Laddoo Wala (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you (“you”, “user”, “customer”) engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any policies referenced on this page or available via our website.
We may update or change these Terms at any time by posting a revised version on this page. Your continued use of the website after changes are posted constitutes your acceptance of those changes.
[If applicable] Our online store is hosted on Shopify Inc., which provides us the e‑commerce platform to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

You confirm you are at least 18 years old. If you are under 18, you may use the site only with the active supervision of a parent or legal guardian.
You must not use our products for any illegal or unauthorised purpose or violate any applicable laws (including intellectual property, IT, consumer, and food safety laws).
You must not transmit any worms, viruses, malware, or destructive code.
Any breach of these Terms may result in immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and changes to meet technical requirements of connecting networks or devices. Payment information is always encrypted by our payment partners during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
Section headings are for convenience only and do not limit or affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Site content is provided for general information and should not be the sole basis for decisions without consulting primary, more accurate or more timely sources. Your reliance on the site is at your own risk.
The site may contain historical information for reference only. We may modify site contents at any time, but have no obligation to update any information. You agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.
We may modify or discontinue the Service (or any part of it) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (FOOD/PERISHABLES)

Certain products or services may be available exclusively online, in limited quantities, and are subject to return or exchange only in accordance with our Refund/Return Policy.
We make every effort to display product images and colours accurately, but your device/monitor may render colours differently.
We may limit sales of products or services to any person, region, or jurisdiction on a case‑by‑case basis. We may limit quantities of any products or services, change descriptions or pricing, and discontinue products at any time. Any offer is void where prohibited.
Allergens: Our products may contain or be processed in facilities handling milk/dairy, nuts, gluten, wheat, soya, sesame, and other allergens. Trace cross‑contact may occur. Always review allergen, storage, and shelf‑life information on the product page before ordering.
Freshness & Shelf Life: Perishables require prompt receipt and proper storage (cool, dry place; refrigeration where indicated). Heat and transit conditions can cause minor cosmetic changes (e.g., softening, sweating) that do not affect safety. We are not liable for such changes unless the product is materially damaged, incorrect, or unsafe.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse, limit, or cancel any order at our sole discretion, including orders placed under the same account, payment method, or address. If we change or cancel an order, we may attempt to notify you using the contact details provided at purchase.
We may restrict orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information and to promptly update your email, phone, address, and payment details so we can complete your transactions and contact you as needed.
Payments are processed by third‑party gateways (e.g., cards, UPI, wallets, net banking). You agree to their terms and verification processes. [State PCI/DSS note if desired.]
COD/Prepaid: [Replace with your policy. Example: Cash on Delivery is currently unavailable; all orders are prepaid.]

SECTION 7 – SHIPPING, DELIVERY, AND RISK OF LOSS

Coverage & Timelines: Delivery serviceability and estimated timelines depend on product and destination. Estimates are not guarantees; delays may occur due to peak seasons, weather, logistics constraints, or force majeure.
Dispatch & Tracking: We may share tracking details after dispatch. Deliveries are fulfilled via third‑party logistics partners. If delivery fails due to customer unavailability, incorrect address, or refusal, re‑delivery or return charges may apply.
Risk of Loss: Risk passes to you upon delivery at the address you provided or upon customer pickup/collection, as applicable.
Temperature‑Sensitive Goods: Sweets may soften or lose shape during transit in warm weather; this is inherent to perishables. Cosmetic changes alone are not grounds for refund unless the item is materially damaged, incorrect, or unsafe.
Address Errors: Incorrect/incomplete address or unreachable phone can lead to delays or returns. Re‑shipping fees may apply.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third‑party tools on an “as is” and “as available” basis without warranties or endorsement. Your use of such tools is at your own risk and subject to the terms of the relevant third‑party.
New features or services introduced on the website will also be subject to these Terms.

SECTION 9 – THIRD‑PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.
Third‑party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we have no liability for third‑party materials, websites, products, or services.
Your dealings with third parties are solely between you and the third party. Review their policies and terms before engaging in any transaction.

SECTION 10 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send ideas, suggestions, proposals, plans, or other materials (“comments”), whether at our request or voluntarily, you grant us a royalty‑free, worldwide, perpetual, irrevocable, sublicensable license to edit, copy, publish, distribute, translate, and otherwise use them in any medium, without obligation to maintain confidentiality, compensate you, or respond.
We may, but are not obligated to, monitor, edit, or remove content we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.
You are solely responsible for your comments and their accuracy, and you agree not to post misleading content or content containing malware. You must not impersonate any person or mislead as to the origin of comments.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. See our Privacy Policy available on our website [insert Privacy Policy URL/path].

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the site or in the Service that contains typographical errors, inaccuracies, or omissions (e.g., descriptions, pricing, offers, shipping charges, transit times, availability). We reserve the right to correct, update, or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
Except where required by law, we are not obligated to update or refresh information on the site.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for unlawful purposes; (b) to solicit others to perform unlawful acts; (c) to violate any applicable regulations, rules, laws, or ordinances; (d) to infringe upon our or others’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security features. We may terminate your use of the Service for violations.

SECTION 14 – RETURNS, REPLACEMENTS, AND CANCELLATIONS

Perishable Policy: Due to the nature of food items, most perishable products are not eligible for return. We offer replacement or refund only if the item delivered is incorrect, materially damaged, missing, or unsafe, as per our Refund/Return Policy.
Claim Window & Proof: For any such issues, contact us within hours of delivery with the order number, a clear description, and supporting photos/videos (unboxing/outer packaging + product). Email: [support@theladdoowala.com] Please retain the product and packaging until our team responds.
Cancellations: Cancellations before dispatch may be accepted at our discretion. After dispatch, cancellations are generally not possible. Custom, made‑to‑order, or seasonal items may be non‑Cancellable.
Refund Mode & Timelines: Approved refunds are processed to the original payment method or as store credit. Processing times depend on your bank/payment gateway. Shipping/handling charges may be non‑refundable unless the issue is attributable to us.
For complete terms, see our Refund/Return Policy [insert URL/path].

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant that the Service will be uninterrupted, timely, secure, or error‑free, or that results will be accurate or reliable.
The Service and all products are provided “as is” and “as available,” without any express or implied warranties, including merchantability, fitness for a particular purpose, durability, title, and non‑infringement, to the extent permitted by law.
In no event shall The Laddoo Wala, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use of the Service or products, even if advised of the possibility. Where such exclusions are not permitted by law, our liability shall be limited to the maximum extent allowed. Nothing in these Terms limits your statutory consumer rights.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Laddoo Wala and its affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any third‑party claims or demands, including reasonable attorneys’ fees, arising out of your breach of these Terms, violation of law, or infringement of any third‑party rights.

SECTION 17 – SEVERABILITY

If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted, and the unenforceable portion shall be deemed severed without affecting the validity of remaining provisions.

SECTION 18 – TERMINATION

Obligations and liabilities incurred prior to termination shall survive termination for all purposes.
These Terms are effective unless terminated by you or us. You may terminate by notifying us and ceasing to use the site. We may terminate immediately without notice if you fail to comply with any term. You remain liable for amounts due up to the termination date.

SECTION 19 – ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on the site constitute the entire agreement between you and us and supersede all prior or contemporaneous communications and proposals. Our failure to enforce any right or provision shall not waive that right. Ambiguities shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of India. Subject to applicable law, courts at [City, State], India shall have exclusive jurisdiction.
If any part of these Terms conflicts with mandatory consumer protection laws, those consumer rights will prevail.

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website or the Service following the posting of changes constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to: [support@theladdoowala.com]
Customer Care Phone - +91-9910190018, +91-9911119050
Registered/Communication Address: [The Laddoowala
Relishing Roots Pvt Ltd, 143, Ground Floor, Nandi Vithi Marg
Zamroodpur, Opp. N Block, near Behl skin Institute
Greater Kailash 1, 110048]